Returns / Refunds

Refund Policy

Returns

Our policy lasts 15 days after receiving your items. If 15 days have gone by since your received your products, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund or replacements will be applied in the following cases:

  • You did not receive your order
  • If you received a defective product
  • If the item is significantly different than described or shown in the site

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable)

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error

Customer has entered the wrong shipping details when making the order and the order has already been shipped out.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kiddoslab.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@kiddoslab.com.